FREE DOMESTIC SHIPPING OVER $250 | IN-STUDIO PICKUP IS ALWAYS FREE!

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Policies & FAQs

 

SHIPPING

Please note:  Especially during the holiday season packages can go missing!! Please follow the tracking carefully to ensure you can get you package in a safe & timely manner.  Unfortunately we can't be responsible for missing packages. If you are local to NY, we can offer pick ups for your order. Please contact us ahead of time to arrange.

 

How is shipping calculated?
We have flat rate shipping prices for different weights. We've streamlined the cost to make it easier and cost effective for you! International shipping is based on weight for your entire order to give you the most accurate pricing. 


Are your shipping materials recyclable?
Yes! We only source recyclable materials to pack and ship your order. From secondhand boxes to kraft mailers to USPS boxes, we use them all. We also try to avoid any plastics even if they may be recyclable.

Please make sure to recycle your shipping materials after your order. :)

How long does it take to ship my order?
Please allow up to 5-7 business days to process, pack and ship your order. Made to order purchases won't be shipping till after the made to order window of time. Depending on where you're located items can take up to 10 days to arrive. If you need something sooner or if something is taking too long please don't hesitate to reach out! We're small and nimble so we will do our best to accommodate you.
My package went missing during the shipping process. What do I do?!
First off we're sorry this happened!! Domestically we ship everything through USPS so you can submit a claim for up to $100 (if priority mail). For our rework purchases, we require shipping confirmation to ensure they get to you safely. As a small business unfortunately we can't refund any missing package orders, however we're here to help you process the claim or find a replacement if possible.

I live in the area, can I order an item online and pick it up in person?
We now offer in-person pickups from our Brooklyn studio location. Please contact us to coordinate. We'll refund your shipping if you've already made your purchase.

RETURNS

What is your return policy?
Rework: We will make things right! For our rework, if there's something that isn't fitting right, please let us know! This is new for us so we'd love to hear your feedback and see how we can help. Our top priority is making sure what you buy fits & you love it. 
Vintage/Deadstock: Unfortunately we no longer accept returns for our vintage items. Please make sure to ask us any questions needed via email or DM to make sure you're confident with your purchase. 
Questions or concerns for your order? We can be reached at hi@theconsistencyproject.com

SIZING

Do you have a sizing guide for your reworked collections?

This section will be updated as we release new collections. Each collection will have its own sizing guide due to the nature of reworked reclaimed garments and materials.

Note: We realize all body types are unique and they don't always conform to a sizing chart. We are 100% open to customizing any of our rework designs (if materials permit) so please reach out to us and we'll see what we can do!

I don't see my size in your rework collections, will this change?
If you don't see your size please let us know! Anything that is beyond the range we provide will be made to order so we can customize it to fit just for you. Please contact us at hi@theconsistencyproject.com to get the conversation started. 

I'm trying to buy vintage denim. Is a waist measurement the same thing as my "size"?
Particularly with vintage denim, sizing can be tricky. Because vintage denim does not have any stretch, you normally need to account for several inches of 'breathing' room to accommodate any movement in the denim. Nowadays a size 28 may actually measure out to a 30" waist especially if there is stretch.  Therefore you may fit a size 28 in a modern pair of denim, but you may actually have a 30" waist which the stretch accommodates for.

There are different ways of wearing vintage denim. You can go for a more loose fitting look or a more fitted look. This will also help you determine which "waist" size you should get.

We're working on a sizing guide so stay tuned! In the meantime you can always reach out with questions.

I'm trying to buy vintage Stan Ray pants. Is a waist measurement the same thing as my "size"?
The same practices apply to Stan Ray pants as they do with vintage denim. Our Stan Ray pants are 100% cotton (no stretch) and deadstock/vintage so there are slight variances in fit. We always encourage measuring your waist at the location you normally like to wear your pants. For example, the lower you wear them the "larger" the waist measurement should be.

Want a pant to be more fitted than loose? Understanding the Front Rise measurement of pants is important as this will help you determine the highest point the pants can sit at your "waist." Measure your waist at that front rise point to figure out the best "size" pant to get.

The Stan Ray Pants I want to order are way too long, do you customize the inseam?
Yes! We will customize and tailor your inseam for free with your purcahse! Just select your preferred inseam when adding to cart & we'll make sure it's done for you. Please be sure you've selected the correct inseam as we won't be able to change or fix this once done.


Do you list unisex sizing or women's sizing?
Sizing will be listed as unisex and if not, assume it is women's sizing. The best way to get a sense of what will work for you is by looking at the measurements. We always encourage everyone to know their measurements!

GENERAL

Do you ever offer any promos or discounts?
Yes! To be the first know, sign up for our newsletter and our loyalty program! We also share news through our Instagram.

I have a question about my order. How do I contact you?
You can reach us at studio@theconsistencyproject.com. Please make sure to provide your name and order number so we can expedite a resolution or answer.
Are you hiring?
We're a very small team so we're not hiring at the moment but sometimes we're looking for help on a project basis. So if you're interested and want to propose what you might have to offer, we'd love to hear from you! You can email us at hi@theconsistencyproject.com.