Policies & FAQs

GENERAL INFO

📍Our shop is located at 374 Atlantic Avenue in Brooklyn, NY! This is our only location. We are open to host pant fittings and walk-in shoppers Tuesday - Saturday 11am-6pm, Sunday 12pm - 5pm.

What can I expect to shop at The Consistency Project?

Our shop holds a variety of secondhand clothing specializing in new American workwear and reimagined classics. You’ll find everything from vintage to deadstock to designer. We definitely have a thing for pants. We offer a diverse pant collection whether reworked or vintage, with sizes ranging from 22”- 48”+ waist measurements. Our goal is to accommodate all ages, body types, and personalities across the spectrum - whether you’re more traditional or a non-conformist! We also have an assortment of secondhand and reworked clothing in kids sizes for your mini loved ones.

PLEASE NOTE:

We have a strict "No Product Photo" policy out of respect for our service & expertise. We kindly ask that you refrain from taking photos of any products while shopping or during your appointment.

SHOPPING APPOINTMENTS

When do we usually host appointments?
You can check our booking website to see the most up to date availability. Appointments are available Wednesday-Friday, 11am - 5:30pm, Saturdays, 11am - 5pm, Sunday, 12pm - 4:30pm! Tuesdays are for walk-ins.

Can I bring someone to my appointment?
Each appointment allows one extra person to join you, so feel free to bring along your favorite sustainability or vintage lover, your parent or friend that might’ve had trouble in the past when shopping for secondhand clothing. P.S. Our pants are unisex, meaning we have things in-store that will fit your brother, friend, boyfriend or parent!

How much does it cost to book a pant fitting fitting?
To book your pant fitting appointment, reserve one of the available slots through our booking website! There is a $30 deposit to reserve your appointment at the time of booking, but this will be credited towards your sustainable purchase. Reschedule or cancel at least 8 hours before your appointment to avoid losing your deposit. 

Our added pant services (ie. new hems and darts) are already included in the prices of the pants. Original hems are offered for an additional $40.

Walk-ins also require a pant fitting deposit.

If I don't purchase something during my appointment, do I get my deposit back?

Deposits are non-refundable without a purchase however we are happy to book another appointment and transfer your deposit in case you choose not to purchase anything during your appointment. If we're unable to find something that works for you, we will specifically source a pair for you that meets your needs and your deposit can be used at that time.

What is your late policy?

We ask that you contact us via email (shop@theconsistencyproject.com) or chat via our website. At the moment we don't actively answer our phone so email or chat is best. If you're over 15 minutes late we may have to have you wait. In case the wait is too long, we can move your deposit and reschedule for a future date.

How long do alterations usually take?
If your pants require waist or inseam alterations, this process can take up to 2 weeks to complete. Note: If you need the pants sooner we have a $20 expedited fee. Expedited turnaround times may vary! We’ll discuss them when requested. 

*Visiting from out of town? Please let us know at the beginning of your appointment! If you are visiting us from out of town and won’t be able to pick up your altered pants in-person, we will mail your pants to you for an additional fee.

SHIPPING

Please note:  Especially during the holiday season packages can go missing!! Please follow the tracking carefully to ensure you can get you package in a safe & timely manner.  Unfortunately we can't be responsible for missing packages. If you are local to NY, we can offer pick ups for your order. Please contact us ahead of time to arrange.

I'm trying to buy vintage Stan Ray pants. Is a waist measurement the same thing as my "size"?

Our Stan Ray pants are 100% cotton (no stretch) and deadstock/vintage so there are slight variances in fit. Stan Rays typically have a higher rise than most pants so they will be more forgiving when choosing a size. We always encourage measuring your waist at the location you normally like to wear your pants. For example, the lower you wear them the "larger" the waist measurement should be.

Do you list unisex sizing or women's sizing?

All of our pants are unisex and are measured based on exact waist and inseam measurements. The best way to get a sense of what size will work for you is by taking the waist, hip and inseam measurements of a pair of 100% cotton/non-stretch pants you already own. This information will not only help us find pairs within our inventory that will fit your body comfortably, but it will also help inform your shopping decisions outside of TCP.  We always encourage everyone to know their measurements!

Want your pants to be more fitted than loose?

Understanding the Front Rise measurement of pants is important as this will help you determine the highest point the pants can sit at your "waist." Measure your waist at that front rise point to figure out the best "size" pants to get.

Looking for support with sizing?

If you’re not sure about what size to purchase, send us an email! Someone on our team will virtually support you through taking your measurements within 1-2 business days of receiving your email. Just as we try to be as hands-on with our in-store shoppers, we want to guarantee a comfortable Stan Ray fit for those who cannot visit us in person.*Have a measuring tape on hand? Watch our YouTube video to learn helpful tips for taking your own measurements. Our video is a little outdated, but it’ll get the job done. 😜

The Stan Ray pants I want to order are way too long, do you customize the inseam?

Yes! We will customize and tailor your inseam for free with your purchase! Just select your preferred inseam when adding to cart & we'll make sure it's done for you. Please be sure you've selected the correct inseam as we won't be able to change or fix this once the pair is finished being altered.

I'm trying to buy vintage denim. Why isn't it online? 

Particularly with vintage denim, sizing can be tricky. Because vintage denim does not have any stretch, you normally need to account for several inches of 'breathing' room to accommodate any movement in the denim. Nowadays a size 28 may actually measure out to a 30" waist especially if there is stretch.  Therefore you may fit a size 28 in a modern pair of denim, but you may actually have a 30" waist which the stretch accommodates for.

There are different ways of wearing vintage denim. You can go for a more loose-fitting look or a more fitted look. This will also help you determine which "waist" size you should get.

Because of all these nuances, we only sell vintage denim in-person. Come visit us & we'll take you through our personalized pant fitting experience.

OTHER QUESTIONS